FAQs

🛍️ Orders & Payments

Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options at checkout.

Q: Can I change or cancel my order after placing it?
We process orders quickly, but if you reach out to us within 12 hours of placing your order, we’ll do our best to accommodate changes or cancellations.

🚚 Shipping & Delivery

📦 How long will it take to receive my order?
Our products are shipped directly from our trusted international suppliers. This helps us offer a wider variety of unique, faith-inspired items while keeping prices affordable.

Estimated Shipping Times:

  • UK & Europe: 10–20 business days

  • USA & Canada: 10–25 business days

  • Rest of the World: 15–25 business days

Please note: These are estimated delivery times. Actual times may vary depending on customs processing, courier services, and seasonal delays.

🚚 Why does it take this long?
Our products are made with care and often customized, which can extend handling and shipping times. We believe in quality over speed, and your patience allows us to deliver beautiful, meaningful items at the best possible value.

📫 How can I track my order?
Once your order has been dispatched, you’ll receive a tracking link via email. Please allow a few days after dispatch for tracking information to update.

📨 I haven’t received my order yet—what should I do?
If your estimated delivery window has passed and your order still hasn’t arrived, please contact us and we’ll look into it right away.

🎁 Products & Sizing

Q: Are your products authentic?
Yes! We carefully select our suppliers and designs to ensure all items reflect Islamic values.

Q: How do I choose the right size for clothing or jewellery?
Sizing details are included in each product description. Please refer to our Size Guide for help, or contact us if you're unsure.

Q: Will the actual product match what I see online?
We aim to represent all products as accurately as possible, but colours may vary slightly due to screen settings or lighting.

📦 Returns & Refunds

Q: What is your return policy?
Because we are a small business and work with international suppliers, we can only accept returns for items that arrive damaged, defective, or incorrect. Please contact us within 7 days of receiving your item with clear photos, and we’ll sort it out for you.

Q: Do you offer refunds?
Yes, if your item is faulty or doesn’t arrive within the maximum delivery time (e.g., 45 business days), we’ll issue a full refund or replacement.

💌 Contact & Support

Q: How can I get in touch with you?
You can reach us anytime via our contact page or through Instagram DM at @hijrahcreations.

🌍 Other Helpful Info

Q: Do you ship worldwide?
Yes, we ship to most countries! If your country isn't available at checkout, please contact us.

Q: Do you donate to charity?
Absolutely. We donate 10% of all profits to reputable Islamic charities like MATW, Islamic Relief, and more. You can read more about our donations here.